I've been meaning to bring it to the service centre, but as with most adults, I always loss my time doing I-have-no-idea-what.
Finally today my boredom reached its peak and I decided to drop by Hush Puppies main agent near Tai Seng MRT.
The complete address is:
Lohmun Leather Products Pte Ltd
153 Kampomg Ampat #03-04,
Jun Jie Industrial Building, S368326
Telp: 6282 8255
There's no easy way to reach there (except by taxi or personal vehicle, of course), I had to walk 15 minutes from MRT station. Even when I reached the building, I had to go through turns and trucks to reach the service centre.
But once I reached the building, everyone there was so helpful, it's almost comical. The security saw me dragging my luggage and immediately said, "Straight, to the left, take lift, 3rd floor." As I was walking to the lift, another person standing there said, "3rd floor number 4." When I reached 3rd floor, the lift opened up to another person and he said "Your left, to the corner." As if somebody knew I was coming and made the whole script for me. Just to piss-off my atheist readers, I would say it was God who planned the whole thing for me.
The service centre turned out to be not so much a centre, just a workshop. I expected to fill some forms, show my receipt etc etc. But I was only greeted by a technician with this stern looks about him. He merely said, "what happened?" I explained to him and he took my luggage, give it a few spins and a few drops of oil. And just like that the glitch is solved! Literally 5 minutes. He works so fast it's like watching an F1 technician at work.
Apparently there is nothing broken, the handle just needs some oil. I feel so embarrassed. I think it happens a lot to ignorant buyers. The technician merely said, "anything else?" while checking for other parts of the luggage. Amazed, I said "that is all". He then taught me how to do the oiling to my luggage and sent me off my way. I wasn't charged a single cent for all these. Such a nice guy! I want to take a moment to praise Hush Puppies customer service *slow clap*
Moral of the day:
Don't judge a book by its cover. It's not only talking about judging people from his looks, but also about addressing a problem. A problem might looks life-ending but the solution could be so simple. Or on the contrary, it may looks easy, but there might be invisible impacts to other aspects in your life.
The secret is, be honest to yourself. Like Steve Jobs said, your intuition somehow already know what's going on. Most of the time, it's our mind that wants a dramatic existence and makes things worse than it really is.
In Syrio Forrell's words, see with your eyes. See things and people as they are. Is this an obnoxious person or just a nice person who's having a bad day? Is there really no solution to this problem or uncle Google can help you solve it? Don't let your feelings or memories or worries add cloudy filters to them. Otherwise, you'll end up wasting time and energy like I did.